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 The APAC branch of a Big 4 accounting firm reached out to MindFi during its search for a wellbeing solution.

As a regional leader in audits and accounting, the firm wanted to ensure that its 3,000 employees had the tools and support needed to thrive under high pressure.

About

 

The Challenge

Fast-paced and highly stressful all year around, the audit and accounting industry is known for high turnover. Such problems can be especially acute among the Big 4 firms, where, in addition to managing long hours, employees must manage client expectations and uphold company prestige.

One Big 4 firm sought to improve overall wellbeing in the organization with a combination of employee support resources and leadership-led culture change. They desired scientific insights into the wellbeing state of employees and actionable suggestions for leadership to execute.

After a thorough review of different providers around Asia, the firm decided that MindFi fulfilled all of its needs.

The Solution

MindFi delivered a customized solution that included:

  • Premium app subscription for 3,000 Singaporean employees, with access to 600+ video classes and audio guided exercises

  • Private & Confidential EAP: Digital therapy & counseling services for employees

  • Masterclasses on various wellbeing topics, including “Happiness Starts With Good Mental Health” and “Mental Health First Aid For Leaders”

  • Wellbeing Analytics to provide actionable insights and refine the wellbeing program delivery

“MindFi is an amazing app. After having a counseling session with a kind and understanding therapist, I can follow up with or post my questions in the form. It increases my capacity to deal with self-isolation.”

– Employee of the firm

The Results

Approximately 5.4% of the firm’s employees actively seek therapy, with stress and anxiety being the top topics choices in the financial sector. Over 60% of first-timers return for subsequent sessions.

Seeing this momentum, the firm has regularly topped-up their package with additional EAP sessions to ensure that employees can receive the support they need.

Significant wellbeing improvements

  • On average, employees who signed up for at least one EAP session achieved a 33.5% improvement in their overall employee wellbeing score.

Impact on productivity:

  • Within the course of a month, the firm’s average productivity level increased from below 50% to 77.4%.

Masterclasses & signups:

  • Over 33% of employees have signed up for a MindFi account. The firm saw 1000 attendees across 5 masterclasses, demonstrating a clear demand for topics related to mental health and wellbeing.

Stronger culture of wellbeing:

  • The firm saw a 15% increase in the overall wellbeing of all employees who used MindFi.

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